Delivery Lead-Times:

Delivery timeframes are dependant on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

Please feel free to contact us to check on the status of your order at anytime.

We aim to get all rugs delivered to you in 3-5 days.

Dispatch dates:

Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.

*Brexit/Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.

UK Standard Delivery- (3-7 Working Days)

Europe Standard Delivery- (3-5 / 5-10 Working Days - Dependant on country)

USA Standard Delivery- (5-7 Working Days)

Australia Standard Delivery- (5-10 Working Days)

Canada Standard Delivery- (5-10 Working Days)

Rest of World (International)Standard Delivery - (5-10 Working Days) 

Custom Orders

Custom orders can take up to 4 weeks to arrive as these products are made to order and are subject to specific testing and quality control.

Failed Delivery

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received But Tracking Shows Delivered:

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. 

Customs Fees

We cover all the customs fees for all international orders.

Please be aware that the time it takes for our items to be released from customs depends on the destination country.

Factory Location:

We are a British company with our manufacturer based in Cairo Egypt.